The retail store is the place where the customers take a decision on the purchase of the products offered by the retailer. The store also influences the perception that customers form in their minds about the store, the products, services and staff.
From the management’s point of view, operations of the store are the major element of the cost. As a consequence, the store itself becomes a critical asset of the retail business and it is imperative that the operations are managed well to achieve and sustain customer satisfaction and be cost effective.
Managing store operations for a small retail business of any size or complexity from the neighborhood grocer to the national retail chain is a challenging task. It requires integration among various functions within the store.
When all the functions are performed in an integration manner well organized and applicable as per the Brand Operating Manual developed and improved by SMAG, the store operations run smoothly.